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Returns Policy

If you wish to return an item other than earrings, your item must be returned in unworn condition, in its original packaging. Returns received in unsatisfactory conditions will not be accepted. Once the returned product has arrived back to us, we will inspect it and process your refund within 2 business days.

 

If you happen to receive any product that has been damaged through the shipment process, or has a manufacturing fault, please use our contact for to get in touch or email us at info@indigoandwolfe.com - a description and photograph of the fault within 7 days of receiving your item. If your item has been unworn we will happily offer you a full refund or a replacement product.

 

Please note that wear and tear in the course of normal use is not considered a manufacturing fault. This includes but is not limited to surface scratches, tarnished metal caused by contact with chemicals such as perfumes/skin care and the loss of stones/pearls. Unless the product was received with the fault and we were notified within the 7 day post delivery timeline, the product will not be accepted for a return/refund.