FAQs
Where is your store located?
Our primary store is online; however, we stock over 102 stores worldwide. Please check our stockist lists for your closest location.
Where is your jewellery made?
We take pride in the fact that all our pieces are designed here in Australia. We work closely with our artisans to ensure the highest standards of quality and craftsmanship.
Do you offer custom jewellery designs?
No, we do not currently offer custom design services.
What materials do you use in your jewellery?
Our jewellery is made from a variety of high-quality materials, including gold, sterling silver, and both precious and semi-precious gemstones. We use genuine fresh water pearls and we ensure all our materials are ethically sourced and certified. All our jewels are destined for longevity, our pieces are hypoallergenic and tarnish-free
How can I determine my ring size?
All our rings are adjustable to fit all sizes.
Do you offer repairs and maintenance services?
Unfortunately, we do not currently offer services such as cleaning, resizing, or repairing jewellery.
What is your return policy?
We accept returns within 30 days of purchase, provided the item is unused and in its original condition. Earrings are not included in returns unless faulty so please choose carefully.
How long does shipping take?
Shipping times can vary depending on your location within Australia, but most orders are delivered within 3-5 business days.
Can I track my order?
Yes, you can. Once your order has been shipped, we will send you an email with tracking information.
How can I care for my jewellery?
Our jewels are designed for the beach babe and can be worn in the shower or surf.